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Issues with Mac RMM App

April 8, 2026 at 06:09 PM UTC Resolved after 23h 0m

Updates

Resolved

The issue impacting Splashtop RMM on MacOS has been resolved.

We have removed the temporary workaround that prevented patching, and normal functionality has been restored. Splashtop RMM updates can now be applied as expected.

April 9, 2026 at 05:09 PM UTC
Monitoring

As a temporary workaround for the issue impacting SplashTop RMM for MacOS, we are preventing the patching of SplashTop updates on devices.

This measure is intended to avoid further disruption. We will share additional updates as they become available.

April 8, 2026 at 08:43 PM UTC
Identified

As a temporary workaround for the issue impacting Splashtop RMM, we are preventing the patching of Splashtop updates on devices.

This measure is intended to avoid further disruption. We will share additional updates as they become available.

April 8, 2026 at 06:47 PM UTC
Investigating

Due to updated processes from vendor, Splashtop updates on Macs may break. Specifically pertains to the RMM app, locally known as the viewer.

Will update with more information on solutions within the next 90 minutes

April 8, 2026 at 06:09 PM UTC